CRM Manager

Applications close on the 31st May 2024


£28,000 - £37,000 depending on skills and experience

We independently benchmark salaries for all roles every two years, so when you work at Engage you can be confident you’re fairly rewarded for your talent and experience when compared against the rest of the industry.

Hours and location

This is a full-time role based in Leeds, UK. We offer hybrid working and flexible hours to everyone in the team, but this is not a fully remote opportunity. You will be required to be in the office at least 3 times a week.

Benefits package

As part of our commitment to making Engage a great place to work, we’ve built a comprehensive benefits package that fuels our thriving culture and delivers an exceptional, well-rounded employee experience. Some of our most popular perks are:

  • 25 days holiday + bank holidays (rising after 5 years)
  • Company Performance linked bonus scheme (this is depending on the business’ performance and is not a contractual benefit)
  • Comprehensive Private Health Insurance
  • 5% matched company pension scheme
  • Access to your own financial coach
  • A company culture that promotes work-life balance
  • Access to mental health support
  • Free on-site gym
  • Structured personal development and progression facilitated by our People Development and Culture Team
  • Hybrid working approach
  • An award-winning office designed for hybrid working
  • Your birthday off
  • Regular socials, epic Summer parties and more…

What we’re looking for

This is a newly created role within Engage and the right candidate will be:

  • Experienced in CRM management and a demonstrated ability to deliver effective CRM strategies.
  • Skilled in using CRM platforms, including Klaviyo, Mailchimp, and HubSpot.
  • Proficient in handling, analysing, and deriving insights from data.
  • Innovative, constantly seeking ways to enhance client outcomes.
  • Committed to delivering superior quality work for our clients.
  • Organised and flexible, able to manage multiple projects simultaneously across various fast-paced client accounts.

Key responsibilities

  • Strategy & planning - develop lifecycle and campaign strategies aimed at list growth, acquisition, engagement, conversion, and retention.
  • Build, testing & deployment of monthly campaigns.
  • Strategic guidance, setup and weekly health check / optimisation of automated flows.
  • Segmentation - creating targeted customer segments using a blend of data points to ensure accurate messaging reaches the appropriate audience.
  • Data analysis - across various KPIs such as recency, frequency, lifetime value, segmentation and demographics, to extract actionable insights.
  • Regular reporting on the success of campaigns, and share learnings both internally and externally to inform future briefs.
  • Technical support with any integrations, advanced customer segmentation setup, or technical elements (scripts etc)

A bit about us

Established in 2007 we’ve earned a reputation for consistently delivering world-class digital products and strategies. We call this Attention to digital™

We also have a strong sense of wanting to do the right thing - not just in digital, but our impact on the world too. That’s why we’re proud to be a Certified B Corporation™

Want to get to know us a little better? Why not take a tour of our office, meet the team or browse some of our work and case studies.

Diverse teams make better teams

We celebrate diversity and are committed to providing an inclusive working environment for employees that is free from discrimination.

We therefore welcome applications from all suitably qualified candidates regardless of their race, religious beliefs, age, sex, sexual orientation or disability.